Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your skincare products safely and efficiently.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
During high order volumes or promotional periods, processing times may be slightly delayed.
Shipping Times
Estimated delivery times may vary depending on your location:
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UAE: 2–7 business days
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International Orders: 7–21 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
Free shipping promotions may be offered from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
Delays & Lost Packages
We are not responsible for delays caused by courier services, customs clearance, weather conditions, or other circumstances beyond our control.
If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply for returned or re-shipped packages.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the customer’s responsibility.
We are not responsible for delays caused by customs processing.
Damaged Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Email: zorro.llc26@gmail.com
Please include your order number and photos of the issue so we can assist you quickly.
Contact Us
If you have any questions about our Shipping Policy, please contact us at: